Shipping Policy
Everything you need to know about shipment processing from Cypherock
SHIPMENT PROCESSING TIME
Once an order is created, it will usually be processed within 2-3 business days. Orders placed over the weekend will be dispatched on Mondays. Orders placed over the holidays will be dispatched when the holidays are over. You will receive an email when the item is shipped from Cypherock's warehouse.
SHIPPING RATES
Below are the estimated delivery time and shipment costs for some countries. Detailed shipping charges for your order will be calculated and displayed at checkout.
If your country is not listed above and can't be found at checkout, please contact us by email on support@cypherock.com for further assistance.
| Shipment method | *Estimated delivery time | Shipment cost |
|---|---|---|
| India | 3-4 business days | USD $5 |
| Switzerland | 5-8 business days | USD $35 |
| Rest of the countries | 5-8 business days | USD $20 |
* The estimated delivery time and shipment cost may vary according to different situations. Please go to the checkout page for the most accurate rate.
CUSTOM DUTIES AND TAXES
Please note that Cypherock is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please pay attention to the status of your package and assist in customs clearance in time.
DAMAGES
If you received a defective product, please get in touch with us by submitting a request for further assistance. Please go through our replacement policy for more details.
SHIPMENT NOTIFICATIONS AND ORDER TRACKING
Once an order is created, there will be two separate emails sent to the customer’s mailbox at different stages:
The first email is an order confirmation notification, containing all the order details(Name, shipping information, etc). Customers will receive this email once the order is created. Customers can verify the order details and reach out to the Cypherock support if any information is incorrect.
The second email is the shipping confirmation notification, containing all the shipping details of the package(Carrier, tracking number, etc). Customers will receive this email once the package is sent. The shipping confirmation email will usually be updated in 2-3 business days after you place the order and receive the order confirmation email.
* Please make sure to leave the correct email to us, or you may not receive the confirmation email.
To make sure the package is delivered to the correct address on time, please carefully examine if you have entered the correct address and phone number before submitting the order. Make sure you fill in a contact number that is accessible in case of missing delivery calls.
After the order is submitted, a tracking number will be updated to your email. Please pay close attention to the status of your package and reach out to us if you notice anything wrong with the order.