Frequently asked questions:
Cypherock X1 allows users to be able to view the seed phrase of any of the wallets that are currently being secured. Therefore, having the X1 Vault and any one of the X1 Cards in possession, a user can view the seed phrase and transfer assets to another Crypto wallet of their choosing, which is BIP39 compatible. Here is the video guide for the same. To view the seed phrase, you don't even need to connect it to the cySync desktop app. You can view the seed phrase by connecting the device to a power bank as well.
There are a few cases and features that take care of our users even if the company goes bust:
- Cypherock X1 is an open-source product that lets developers build on top. So, even if we go bust the software survives for eternity. Here is the link to the codebase.
- Cypherock X1 allows users to be able to view the seed phrase of any of the wallets that are currently being secured. Therefore, having the X1 Vault and any one of the X1 Cards in possession, a user can view the seed phrase and transfer assets to another Crypto wallet of their choosing, which is BIP39 compatible. Here is the video guide for the same. To view the seed phrase, you don't even need to connect it to the cySync desktop app. You can view the seed phrase by connecting the device to a power bank as well.
- In case Cypherock goes out of business and the user also breaks the X1 Vault, we will soon be releasing an open-source Android and IOS app that will allow the user to tap their X1 cards directly on an NFC-enabled smartphone to recover the seed phrase by entering the PIN and using any 2 X1 Cards. Here is a prototype video of the same.
Yes, you can import your own seed phrase into Cypherock X1. The product supports 12/18/24 words for your seed phrases. Here is a video tutorial on how to import a seed phrase into Cypherock X1.
Yes, Cypherock X1 is open-source. To view the GitHub repository, please visit the link - https://github.com/Cypherock
If your X1 Vault is broken or lost, your funds are still safe as long as you have 2 of the 4 X1 Cards. Although, you will need to buy a new X1 Vault. You will be needing any 2 of the 4 X1 Cards in order to restore your recover old lost X1 Vault into the new X1 Vault. Here is the video tutorial for the same.
If your X1 Card is broken or lost, your funds are still safe as long as you have at least the X1 Vault + 1 X1 Card or 2 X1 Cards. It is highly recommended to buy a new set of X1 Cards and replace them with the existing cards since you will not be able to add new wallets to Cypherock X1 if you don't have all of the 4 cards.
In case, you lose or break two or three X1 Cards, it is recommended to use one X1 Card with your X1 Vault to view your seed phrase and record it for safety purposes. You can buy a new Cypherock X1 and restore your wallet accounts on it. Here is the video tutorial if you lost only X1 Cards and here is the video tutorial if you also lost the X1 Vault along with the X1 Card.
If a malicious person gets access to either your X1 Vault or X1 Card, your funds are safe because none of the individual components have the complete private key to compromise your assets. Unlike other wallets, Cypherock X1 never stores your private keys permanently in a single place. If a malicious person gets access to more than one component, your funds are still safe if you have set up PIN protection over your wallet. Therefore, it is highly recommended to set up a Wallet PIN. You can read more about PIN protection here. If you think you can forget the PIN you can backup the PIN separately so that you don't lose access to your assets. Alternatively, you can setup Cypherock Cover to ensure your assets are recoverable in the case of PIN loss or death. You can read more about this here - https://www.cypherock.com/blogs/cypherock-cover
Yes, you can buy an extra set of X1 cards from here. Your old X1 Vault can be synced with this new X1 Cards as well.
Yes, you can buy an extra X1 Vault from here. Your old X1 Cards can be synced with this new X1 Vault as well.
Cypherock X1 is manufactured in India.
Unlike other hardware wallets, Cypherock X1 does not require you to back up the seed phrase on a piece of paper. You can check out more detailed differences here.
Yes, you can view all of the tutorials here.
Yes, Cypherock X1 comes with a warranty of 1 year. You can read more about it in the replacement policy.
Cypherock team believes in customer data protection and therefore deletes personal data like physical address after one month of order delivery. We do retain email addresses for any emergency purposes. Please read our privacy policy for more details.
You can join our telegram community here.
Cypherock X1 currently supports Bitcoin, Ethereum, and all of the major chains today. You can find the complete list here.
The easiest way to transfer the assets from another wallet to Cypherock X1 is by importing the seed phrase from your other wallet into Cypherock X1. Here is the video tutorial to do the same. Once the seed phrase is imported, you can then add coins on cySync app to view them. The other way is to create a new wallet on the Cypherock X1, adding coins on the cySync app to generate the receive address of each of those coins & tokens and then transferring each one of the coins from your existing wallet into your new Cypherock X1. This method is more expensive but it is the most secure.
Yes, Cypherock has an affiliate program and it offers one of the highest affiliate commissions in the industry. Once you order a Cypherock X1, you have an option to automatically become a Cypherock affiliate. Alternatively, you can sign up to become an affiliate here.
Yes, you can contribute to the public roadmap of Cypherock X1 here.
To prevent the scenario where a rogue employee from Cypherock themselves pushes a malicious software update, unlike other wallets, Cypherock X1 is designed such that the private keys are never permanently stored on upgradable hardware. X1 Vault is an upgradable hardware that stores 1 key shard out of the 5 and the 4 X1 Cards once shipped cannot be upgraded even by Cypherock, which stores the rest of the 4 key shards each. Additionally, Cypherock is open-source and has its software builds reproduced by Wallet Scrutiny to ensure that the firmware running on the hardware is the same as what Cypherock claims in its open-source codebase.
If you forget the PIN you had set over your Cypherock X1, since this is decentralized product, even the Cypherock team cannot recover the assets on behalf of you. If you think you can forget the PIN, it is recommended to back up the PIN somewhere. Backing up a PIN is still 100 times more secure than backing up a seed phrase, since if a malicious person gets access to the seed phrase your assets can be compromised. But if he gets access to the PIN, he will still not be able to compromise the assets without getting access to at least 2 of the 5 components physically.
No, the private keys are always offline in Cypherock X1. Even if your PC has been infected with a virus, it is not possible for the virus to compromise your Cypherock X1.
Yes, you can secure multiple seed phrases inside Cypherock X1 and use it as a seed phrase backup manager for all of your other wallets as well. You can read more about it here.
Cypherock X1 does not have an IOS / Android app currently. We are in the process of launching a mobile app soon.
Shamir's Secret Sharing (SSS) is used to secure a secret in a distributed way. The secret is split into multiple parts, called shares/shards, which individually should not give any information about the secret. In our case, the secret is the private keys to your wallet.
It usually takes 2-3 days to process the shipment. You can find more details about our shipping policy here.
Cypherock Cover makes sure your crypto assets can be safely passed on to your loved ones. Since crypto relies on private keys, planning for inheritance is essential. Cypherock Cover protects your assets today and gives your chosen nominee access in the future if needed without compromising the privacy and control of the assets. It also helps you recover access if you forget your Cypherock X1 PIN.
Yes, Cypherock Cover supports inheritance for all your crypto assets, even those not directly supported on the Cypherock X1 in the Gold plan. Your nominee(s) will receive access to your X1 cards and the PIN you set which contains your wallet’s seed phrase, allowing them to recover all assets associated with your wallet.
Yes, you can make assets in other BIP39-compatible wallets (like Ledger, SafePal, Trezor, Keystone, Tangem, MetaMask, Trust, Exodus et. al) inheritable through Cypherock Cover in the Gold plan. As Cypherock X1 allows you to create up to 4 separate wallets with independent seed phrases, you can import and secure your existing wallets' seed phrases on the Cypherock X1 and setup inheritance for each of those wallets separately.
Yes, you’ll need a Cypherock X1 to set up Cypherock Cover. The process uses the X1 vault, X1 cards and cySync app, and involves distributing your X1 cards among you and your nominee(s). You can purchase the Cypherock X1 here.
You can purchase the Silver or Gold Cypherock Cover plans directly from our website here, using either fiat currency or cryptocurrency.
To set up your Cover plan, open the Cypherock cySync app and go to the Cover tab for step-by-step instructions, or view the setup guide here.
Your Cypherock Cover plan is associated with your wallets, not the specific X1 vault. So even if your X1 vault is lost or stolen, you can purchase a new X1 vault and restore access to your wallets either by seed phrase or by using any two X1 cards having those wallets and continue using your existing Cover plan.
Estate Recovery ensures your crypto assets can be securely passed on to your chosen nominee(s) without Cypherock ever in a position to compromise your assets. Since access to crypto relies on private keys, an inheritance plan is essential. Cypherock Cover protects your assets during your lifetime and provides your nominee(s) access in the future if needed.
Yes, you’ll need a Cypherock X1 to set up Estate Recovery. The process uses the X1 vault, X1 cards, and cySync app, and involves distributing your X1 cards among you and your nominee(s). You can purchase the Cypherock X1 here.
A Designated Nominee is a trusted person you choose to receive your crypto assets when your Estate Recovery plan is activated. They will receive an email with instructions to securely access your assets.
Yes, you can add up to two nominees in your Estate Recovery plan. If you select two nominees, the second nominee will receive the recovery email three months after the first nominee.
No, the nominee will need at least 2 X1 cards or 1 X1 card plus the X1 device along with the PIN set by you to access the seed phrase.
No, the nominee doesn’t need to use the same X1 device/vault. They can purchase a new X1 device and recover the crypto assets once the Estate Recovery is triggered.
Yes, Estate Recovery supports inheritance for all your crypto assets, even those not directly supported on the Cypherock X1. Your nominee(s) will receive access to your X1 cards and the PIN you had set, which contain your wallet’s seed phrase, allowing them to recover all assets associated with your wallet.
No, Cypherock cannot see your seed phrases. The private keys never leave your Cypherock X1 hardware and only an encrypted message is stored on the Cypherock server that only you can decrypt. Cypherock Cover prioritizes security, using advanced encryption to protect all critical information.
Yes, you can nominate anyone, including a lawyer, family member, or trusted acquaintance, as Cypherock Cover operates independently of legal custody requirements.
There are a few cases and features that take care of our users even if the company goes bust:
- Cypherock X1 is an open-source product that lets developers build on top. So, even if we go bust, the software survives for eternity. Here is the link to the codebase.
- Cypherock X1 allows users to view the seed phrase of any wallet secured by it. With the X1 Vault and any one X1 Card, users can view the seed phrase and transfer assets to another BIP39-compatible wallet. Here is the video guide.
- We will soon release an open-source Android and iOS app to recover the seed phrase using any 2 X1 Cards and a PIN. Here is a prototype video.
No, you need at least 2 of the 5 hardware parts to access your wallet. The inheritance process relies on the X1 vault, X1 cards, and cySync app, with the X1 cards securely distributed between you and your nominee(s).
Yes, you can include your wallet passphrase in the message field within Estate Recovery, allowing your designated nominee to recover your crypto assets.
If your nominee passes away, they won’t be able to recover your wallet, and the Estate Recovery process won’t be executed. However, you can update your designated nominee at any time in the CySync Cypherock Cover dashboard.
Cypherock X1 uses a secure alphanumeric PIN (4-8 characters) to add extra protection to each of the four wallets you can create on the device. However, if you forget your wallet PIN, you risk losing access to your assets permanently. The Cypherock Cover on-demand PIN recovery service provides a safe way to recover access to your wallet PIN and regain control of your assets.
Yes, a Cypherock X1 is required to set up the PIN Recovery service. The setup and recovery processes use the X1 vault, X1 cards, and the cySync app to ensure security. You can purchase the Cypherock X1 here.
PIN Recovery is included in both Silver and Gold Plans. You can purchase the Cypherock Cover plans directly from our website here, using either fiat currency or cryptocurrency.
If your X1 vault is lost or stolen and you don’t remember your PIN, you can still recover your wallets if you have at least 2 of the X1 cards with those wallets. You can order a new X1 vault from our website here. Additionally, if you have set up the Cypherock Cover service, you can use it to recover the PIN for your wallets.
Yes, you’ll need a Cypherock X1 to set up Cypherock Cover. The process uses the X1 vault, X1 cards, and cySync app, and involves distributing your X1 cards among you and your nominee(s). You can purchase the Cypherock X1 here.
If you don’t renew your Cypherock Cover subscription, your plan will be deactivated, and all associated services will be paused.
No, your data will be permanently removed from Cypherock’s servers 7 days after the cancellation, ensuring your information remains secure.