Frequently asked questions:

Yes, you can import your own seed phrase into Cypherock X1. The product supports 12/18/24 words for your seed phrases. Here is a video tutorial on how to import a seed phrase into Cypherock X1.

Yes, Cypherock X1 is open-source. To view the GitHub repository, please visit the link - https://github.com/Cypherock

If your X1 Vault is broken or lost, your funds are still safe as long as you have 2 of the 4 X1 Cards. Although, you will need to buy a new X1 Vault. You will be needing any 2 of the 4 X1 Cards in order to restore your recover old lost X1 Vault into the new X1 Vault. Here is the video tutorial for the same.

If your X1 Card is broken or lost, your funds are still safe as long as you have at least the X1 Vault + 1 X1 Card or 2 X1 Cards. It is highly recommended to buy a new set of X1 Cards and replace them with the existing cards since you will not be able to add new wallets to Cypherock X1 if you don't have all of the 4 cards.

In case, you lose or break two or three X1 Cards, it is recommended to use one X1 Card with your X1 Vault to view your seed phrase and record it for safety purposes. You can buy a new Cypherock X1 and restore your wallet accounts on it. Here is the video tutorial if you lost only X1 Cards and here is the video tutorial if you also lost the X1 Vault along with the X1 Card.

Yes, you can buy an extra set of X1 cards from here. Your old X1 Vault can be synced with this new X1 Cards as well.

Yes, you can buy an extra X1 Vault from here. Your old X1 Cards can be synced with this new X1 Vault as well.

Cypherock X1 is manufactured in India.

Unlike other hardware wallets, Cypherock X1 does not require you to back up the seed phrase on a piece of paper. You can check out more detailed differences here.

Yes, you can view all of the tutorials here.

Yes, Cypherock X1 comes with a warranty of 1 year. You can read more about it in the replacement policy.

If a malicious person gets access to either your X1 Vault or X1 Card, your funds are safe because none of the individual components have the complete private key to compromise your assets. Unlike other wallets, Cypherock X1 never stores your private keys permanently in a single place.

If a malicious person gets access to more than one component, your funds are still safe if you have set up PIN protection over your wallet. Therefore, it is highly recommended to set up a Wallet PIN. You can read more about PIN protection here.

Cypherock team believes in customer data protection and therefore deletes personal data like physical address after one month of order delivery. We do retain email addresses for any emergency purposes. Please read our privacy policy for more details.

You can join our telegram community here.

Cypherock X1 currently supports Bitcoin, Ethereum, and all of the major chains today. You can find the complete list here.

The easiest way to transfer the assets from another wallet to Cypherock X1 is by importing the seed phrase from your other wallet into Cypherock X1. Here is the video tutorial to do the same. Once the seed phrase is imported, you can then add coins on cySync app to view them. The other way is to create a new wallet on the Cypherock X1, adding coins on the cySync app to generate the receive address of each of those coins & tokens and then transferring each one of the coins from your existing wallet into your new Cypherock X1. This method is more expensive but it is the most secure.

Yes, Cypherock has an affiliate program and it offers one of the highest affiliate commissions in the industry. Once you order a Cypherock X1, you have an option to automatically become a Cypherock affiliate. Alternatively, you can sign up to become an affiliate here.

Yes, you can contribute to the public roadmap of Cypherock X1 here.

We at Cypherock build everything with security as a core value. We are successfully audited by Keylabs, who have found vulnerabilities in Ledger and Trezor wallets before. We have a live bug bounty program as well which you can find here.

To prevent the scenario where a rogue employee from Cypherock themselves pushes a malicious software update, unlike other wallets, Cypherock X1 is designed such that the private keys are never permanently stored on upgradable hardware. X1 Vault is an upgradable hardware that stores 1 key shard out of the 5 and the 4 X1 Cards once shipped cannot be upgraded even by Cypherock, which stores the rest of the 4 key shards each. Additionally, Cypherock is open-source and has its software builds reproduced by Wallet Scrutiny to ensure that the firmware running on the hardware is the same as what Cypherock claims in its open-source codebase.

If you forget the PIN you had set over your Cypherock X1, since this is decentralized product, even the Cypherock team cannot recover the assets on behalf of you. If you think you can forget the PIN, it is recommended to back up the PIN somewhere. Backing up a PIN is still 100 times more secure than backing up a seed phrase, since if a malicious person gets access to the seed phrase your assets can be compromised. But if he gets access to the PIN, he will still not be able to compromise the assets without getting access to at least 2 of the 5 components physically.

No, the private keys are always offline in Cypherock X1. Even if your PC has been infected with a virus, it is not possible for the virus to compromise your Cypherock X1.

Yes, you can secure multiple seed phrases inside Cypherock X1 and use it as a seed phrase backup manager for all of your other wallets as well. You can read more about it here.

Cypherock X1 does not have an IOS / Android app currently. We are in the process of launching a mobile app soon.

Shamir's Secret Sharing (SSS) is used to secure a secret in a distributed way. The secret is split into multiple parts, called shares/shards, which individually should not give any information about the secret. In our case, the secret is the private keys to your wallet.

It usually takes 2-3 days to process the shipment. You can find more details about our shipping policy here.