We inspect all returned items when they arrive at our processing facility.
*(For Pre-Order Customers)
In order to obtain full refund you must initiate a Product return request by contacting at [email protected], provided such return request is initiated within seven (7) days upon the delivery of the product to you. The product should be returned with the complete package including the X1 wallet, 4 cycads, along with all the accompanying accessories and manuals.
This is only available for customers who pre-order the product.
In order to obtain full refund you must initiate a Product return request by contacting at [email protected], provided such return request is initiated within ten (10) days upon the delivery of the product to you.
In order to qualify for a full refund the product(s) must be returned unused and sealed in the original packaging with all original materials provided in their complete condition. We will issue a full refund of your order minus the original shipping charges and your return shipping fees.
You are also entitled to receive a full refund in case of canceling your order before your item was confirmed as Shipped.
If you do not qualify for a full refund, we may grant you a partial refund for unsealed or used products.
In order to qualify for a partial return you must initiate a Product return request by sending an e-mail to [email protected] within fifteen (15) days upon the delivery of the product. We will issue a partial refund minus the original shipping charges and return shipping fees and our return processing costs (typically consisting of inspection costs, refurbishing and repackaging costs charged by our return processing facility or additional return processing costs that might occur to us).
If the item you ordered is damaged or defective at the time of its receipt you may return it in order to get a replacement of the product. Such return must be initiated within fifteen (15) days upon the receipt of the product. Replacement order will be shipped upon the original item is received and processed at our service processing facility. If the returned product is not defective, return shipping fees will be charged to you.
If your item is defective due to product error (excluding defects under Warranty Limitations) after fifteen (15) days upon the receipt of the product, you may return it for a repair or replacement within the warranty period and under the terms of the warranty, but no later than without undue delay upon the reveal of the product's defect. A repaired product or replacement order will be shipped upon the original item is received and processed at our service processing facility. If our service processing facility concludes within the inspection, that the returned product is
(i) either not defective
(ii) or was damaged under Warranty limitations, the costs for returning the product shall be carried out by the product owner.
In such event and at our sole discretion, we might offer to the product owner a discount on a new product purchase as a compensation for not returning the item to the product Owner.
The refund will be executed within five (5) weeks upon the day you submit the product to the shipping service in order to return the product. In most cases you will receive the refund sooner, but we estimate four to five weeks because of the time required for return shipping (up to 21 days), product inspection at our returns facility (up to 5 business days), and processing of the payment with your bank or credit card company (up to 10 business days). Once your credit is prepared, we will ask you for the details of your refund account. All refunds are issued by the method of payment used by you in order to pay for the product. Once your return is processed we will send you a confirmation email.
Canceled orders or returned merchandise that qualify for a full or partial refund will be refunded to the customer using the same method as the payment method selected by customer. Credit card or debit card refund will be refunded with the appropriate INR amount to the cardholder‘s account.